COMPLAINTS PROCEDURE

We work closely with parents and carers so that any concerns or problems can be quickly resolved.

There is a new complaints procedure in Bexley as follows:-

If a parent/carer has a concern or complaint they should discuss this with the class teacher first.  If a way forward cannot be found, then the parent should make an appointment to see the head teacher.  The complaint should also be put in writing to the head teacher.

If there is no resolution, the complaint would be formalized and sent to the clerk of governors:

Address: Mr Keith Blakemore

Bexley London Brough

Bexleyheath Civic Offices

2 Watling Street

Bexleyheath DA6 7JZ

 

E-mail: school.governance@bexley.gov.uk

 

There is a leaflet available in school that explains the complaints procedure.  Please ask at the school office.